Frequently Asked Questions
Everything you need to know about our premium wine and gourmet selection.
How do you ensure the quality of the wine during shipping?
We use temperature-controlled packaging and specialized shock-absorbent inserts to ensure your bottles arrive in perfect condition, regardless of the weather.
Do I need to be present to sign for my delivery?
Yes. Per legal requirements for alcohol sales, an adult aged 21 or older must be present to provide a valid ID and sign for the delivery.
What is your return policy for corked or spoiled wine?
If you believe a bottle is corked or flawed, please contact us within 30 days of purchase. We will provide a replacement or store credit upon verification.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping?
Currently, we only ship within the continental United States due to international customs regulations regarding alcohol and perishable food items.
Can I include a personalized gift message with my order?
Absolutely! During the checkout process, you can select the 'Gift' option to include a printed personalized message at no additional cost.